AVBOB: Graduate Programme 2024 / 2025
Location: All Provinces
Responsibilities:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and document activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers promptly.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and document processes.
- Identify potential client services concerns and facilitate proactive intervention steps through post-service surveys.
- Monitor emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Applicants must have any of the following qualifications:
- Financial Degree
- Accounting / Economics Degree
- BSc Information Systems
- Marketing Management Degree
- Business Administration Degree
Skills and Competencies:
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
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