Tenacity is offering a 15-month Customer Service Call Centre Learnership for those who are unemployed and hold a Grade 12 qualification. This opportunity allows you to gain practical on-the-job experience while studying towards a nationally recognised Micro Finance qualification (NQF level 4).
Key Responsibilities
- Handle customer queries and complaints through various communication channels.
- Provide excellent customer service and satisfaction.
- Complete administrative tasks related to customer account management.
- Resolve issues according to departmental standards and procedures.
- Adhere to company policies, including absence management and disciplinary protocols.
Requirements
- Grade 12 with Mathematics or Mathematical Literacy.
- Currently unemployed with limited or no work experience.
- Willingness to complete the 15-month learnership, including shifts and weekends.
- Not engaged in any other study programme during the learnership.
- No participation in other learnerships or skills programmes in the last 12 months.
Skills and Competencies
- Strong written and verbal communication skills.
- Problem-solving ability and a customer-first mindset.
- Ability to stay calm under pressure and manage time effectively.
- Interest in learning about customer service operations.
