Internship Overview
Job Purpose: Executes support to operations by handling queries or closing sales. This role may involve using standard scripts and following specific guidelines and procedures. It requires full familiarity with call center systems and thorough knowledge of the products and services.
Responsibilities
- Product/Service Information: Provide basic information and respond to customer questions about the product/service.
- Customer Needs Clarification: Interview customers using a standard sales script to clarify requirements.
- Resolving Customer Issues: Respond to basic customer issues and manage CRM data entry.
- Sell Customer Propositions: Explain product features and terms to encourage purchase.
- Customer Service Support: Engage in data input, filing, or photocopying, ensuring courteous customer interactions.
- Operational Compliance: Adhere to mandatory quality standards and regulatory compliance.
- Personal Capability Building: Participate in training and coaching for skill development.
- Work Scheduling and Allocation: Follow an assigned work schedule.
Requirements
- Grade 12 or equivalent (Essential)
- Business-related degree (Essential)
- Statistics, Analytics, Web Development, or CMS training (Advantageous)
