Position Overview
Bidvest Insurance is offering a Learnership Programme for 2025/2026. The role involves gathering information telephonically or via email to accurately assess Value Added Product Claims.
Responsibilities
- Provide exceptional service and customer experience to policy holders regarding claim and policy benefits.
- Capture claims correctly and ensure claim information is accurate and valid.
- Verify policy status and premiums to facilitate claim processing.
- Obtain and attach necessary supporting documentation for claims assessment.
- Manage queries from policy holders, suppliers, and stakeholders.
- Process refunds and payments as required.
- Communicate claims outcomes and requirements to clients.
- Document all interactions on the claims administration systems.
- Resolve queries requiring intervention or correction.
- Update policy information when changes occur.
- Handle telephonic queries professionally.
- Embed Treating Customers Fairly (TCF) principles in all interactions.
Requirements
- Grade 12 / Matric certificate.
- Computer literacy is essential.
- General administrative experience.
- Compassion and attention to detail.
- Customer service experience.
- Excellent communication and interpersonal skills.
