About the Company
Clover is one of South Africa’s leading dairy and consumer goods companies, known for producing milk, yoghurt, cheese, beverages, and other value-added food products. With a long-standing presence in the country, Clover focuses on quality, innovation, and reliable supply, serving households nationwide through a strong manufacturing and distribution network.
About the Learnership
Clover is calling new talent to be part of the Call Centre Learnership. Successful applicants will spend their time at Clover's Call Centre offices located in Constantia Park, Roodepoort, while also attending prescribed classes. Upon completion, individuals will achieve an NQF qualification and gain experience in a world-class Call Centre environment.
Duties and Responsibilities
- Provide high-level customer service.
- Handle all inbound and outbound interactions.
- Resolve queries and complaints via the relevant stakeholders.
- Capture and confirm customer orders accurately and timely.
- Inform customers of account holds and confirm orders as per standard procedures.
- Engage with relevant stakeholders on order issues.
- Sell Clover and Principal products as per customer requirements, including offering new or additional products.
- Promote teamwork and cooperation.
- Participate in team meetings and visual management of information.
Requirements
- Grade 12 or equivalent NQF4.
- A minimum of 55% in English and Maths or Maths Literacy.
- Computer literacy at an advanced level.
- Currently unemployed and have not participated in a learnership before.
Skills and Competencies
- Proactive and action-oriented.
- Honesty and consistency.
- High standards maintenance.
- Effective communication and interpersonal skills.
- Customer-oriented approach.
- Ability to apply numerical principles.
Get started to create and download a professional CV.