The Old Mutual Graduate Accelerated Programme is designed to develop leadership skills to meet the future needs of the OMSA business. Participants will gain experience through project-based involvement and on-the-job training, complemented by ongoing assessments. Trainees, known as Junior Support Analysts, will be engaged until ready for a predetermined business unit role.
Programme Benefits
- Partnership for career development with Old Mutual.
- Engagement platforms and tools for meaningful dialogue.
- Exposure to a diverse and inclusive culture.
- Continuous coaching and development opportunities.
- Mentorship from industry experts.
- Structured learning and development frameworks.
Responsibilities
- Issue Resolution: Diagnose and resolve technical issues efficiently.
- Customer Service: Maintain high user satisfaction.
- System Monitoring: Ensure optimal system performance.
- Documentation: Maintain troubleshooting documentation.
- Incident Management: Track and manage incidents effectively.
- Knowledge Base Management: Update knowledge bases with new solutions.
- Process Improvement: Suggest improvements to support workflows.
- Training and Support: Assist user training and system guidance.
- Business Requirements Gathering: Collaborate with stakeholders to document business needs.
- Data Analysis and Reporting: Gather and analyze data to support decision-making.
- Testing and Quality Assurance: Assist with user acceptance testing and resolve issues.
Requirements
- Bachelor of Commerce
- BSc. Computer Science
- Bachelor of Commerce (Honours)
- BCom Information Systems & Database
- Various other related BCom and Information Systems qualifications
