Standard Bank · GAUTENG
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Emphasize your academic achievements and communication skills. Demonstrating professionalism and problem-solving abilities appears crucial.
This programme is your first step into the world of banking. You’ll gain the knowledge and hands-on experience needed to help clients across Personal, Prestige, and Private Banking. Through structured learning and practical training, you’ll learn how to assist with everyday banking needs from opening accounts and retrieving statements to helping with debit order queries.
You’ll also develop the skills to quickly understand and solve client needs, while following the right processes, product guidelines, and important banking regulations like FAIS. By the end of the programme, you’ll be ready to deliver professional, friendly, and reliable service that makes a real difference to our clients.
You’ll gain practical exposure to the full value chain of a Universal Banker from building strong sales and service skills, to analysing and processing information accurately. You’ll learn how to understand customer needs and provide the right financial solutions, while building lasting client relationships. You’ll also develop professional communication skills, including telephone and email etiquette, and learn how to handle inquiries efficiently to deliver consistently high standards of service.