Learnership Overview
Our Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day. This learnership is more than just training; it’s a hands-on learning experience where you'll develop customer service skills, understand the fintech industry, and work with customers across different regions.
Location
Johannesburg, Pretoria, and Cape Town
What You’ll Learn and Do
- Deliver great customer experiences: Assist customers via calls and digital channels, help create and manage money transfer orders, provide clear information about Mukuru services.
- Support customers end-to-end: Identify needs, provide solutions, escalate queries, and assist with account creation and onboarding.
- Build practical skills: Use systems like Zendesk, develop strong communication and problem-solving skills, and gain exposure to contact centre operations.
- Grow your confidence and capability: Manage time, multitask, build professional communication skills, and understand compliance basics like FICA.
Requirements
- Grade 12 (or equivalent)
- Good communication skills in English and one of the following: Sotho, Chewa, Mozambican Portuguese, Mandarin, Bengali, Bemba, Shona, or Urdu
- A passion for customer service and helping people
- Basic computer skills
Advantageous
- Any customer service or contact centre exposure
- Strong communication and listening skills
- A positive attitude and willingness to learn
For more information, visit the official Mukuru site.
