Learnership Overview
Our Customer Support Learnership offers a unique opportunity to gain real-world experience in the fintech industry. You'll build valuable skills by working hands-on in customer service, helping real customers across different regions. This program is more than just training; it is an immersive learning experience.
What You’ll Learn and Do
- Deliver great customer experiences: Provide assistance to customers via calls and digital channels, manage money transfer orders, and offer clear information about Mukuru services.
- Support customers end-to-end: Identify solutions for customer needs, manage escalations, and assist with account creation and onboarding.
- Build practical skills: Use systems like Zendesk, develop communication and problem-solving skills, gain exposure to contact centre operations.
- Grow your confidence and capability: Manage time effectively, multitask, understand compliance basics, and improve communication across cultures and languages.
Requirements
- Grade 12 (or equivalent)
- Good communication skills in English and one of the following: Sotho, Chewa, Mozambican Portuguese, Mandarin, Bengali, Bemba, Shona, or Urdu
- A passion for customer service and helping people
- Basic computer skills
Advantageous
- Experience in customer service or contact centres, even informal
- Strong communication and listening skills
- Positive attitude and willingness to learn
Don't have a CV? Create a professional CV here.
