Clover is inviting new talent to join their Call Centre Learnership program. This opportunity offers learners experience at Clover's Call Centre located in Constantia Park, Roodepoort. Participants will engage in classroom learning alongside practical experience in a world-class Call Centre environment, culminating in an NQF qualification.
Responsibilities
- Manage inbound and outbound interactions effectively.
- Resolve customer queries and complaints using relevant stakeholders.
- Accurately capture orders and keep customers informed about their accounts.
- Confirm and manage customer orders using standard procedures.
- Promote new or additional products to customers.
- Collaborate with team members to achieve goals.
- Participate and contribute to team meetings and values.
Requirements
- Grade 12 with an average of 60% in English and Maths or Maths Literacy.
- Advanced computer literacy.
- Must be currently unemployed and not have participated in a learnership previously.
Skills and Competencies
- Proactive and action-oriented.
- Strong interpersonal and customer service skills.
- Ability to apply numerical principles effectively.
- Commitment and motivation to achieve objectives.
