EasyPay: Customer Sales & Service Consultant Learnership Programme 2025
Responsibilities:
- Acquire new customers and promote product education.
- Drive digital adoption and ensure product activations.
- Cross-sell complementary products and services.
- Take ownership of customer interactions by identifying and fulfilling their needs.
- Verify customer identity using internal systems and avoid unauthorized disclosures.
- Perform required regulatory checks (FICA, POPIA, NCR).
- Support customers with account origination and servicing.
- Issue cards and respond to customer queries.
- Refer complex or non-standard issues to the team leader.
- Collaborate effectively with team members to achieve shared goals.
- Achieve individual sales targets to contribute to business revenue.
- Retain customers through excellent service and timely resolution of queries and complaints.
- Operate within FAIS guidelines, displaying honesty and integrity at all times.
- Adhere to all regulatory requirements, including FICA, POPIA, NCR, and Treating Customers Fairly (TCF).
- Continuously contribute to improving customer experiences by identifying process enhancements.
- Educate customers on using digital and self-service channels.
- Deliver exceptional service that reflects the brand’s promise of “HIGH FIVE”.
- Prioritize onboarding and activation of new accounts.
- Achieve sales and service targets.
- Resolve customer issues promptly and professionally.
Requirements:
- Matric (Grade 12)
- No previous experience required
Skills and Competencies:
- Strong customer orientation and ability to meet customer needs
- Able to handle customer concerns with empathy and professionalism
- Willingness to grow and learn continuously
- Collaborative and team-oriented mindset
- High level of integrity, transparency, and ethical behavior
- Understanding and adherence to regulatory requirements
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