iStore invites unemployed South African youth with a Grade 12/Matric certificate to apply for the Support Technician Learnership Programme. As a Technical Intern/Learner, you will work alongside experienced technicians to troubleshoot and resolve customer issues, install software, and provide support using the latest Apple products.
Responsibilities:
- Provide technical support to customers in-store and over the phone.
- Troubleshoot and resolve software issues.
- Install and configure hardware and software for customers.
- Guide customers on how to use their Apple products.
- Maintain accurate records of customer interactions and repairs.
- Work closely with other technical team members for seamless store operations.
Minimum Requirements:
- Completed Grade 12/Matric.
- Basic knowledge of computer hardware and software.
- Familiarity with operating systems like Windows, macOS, and Linux.
- Understanding of networking concepts and protocols.
- Strong communication and customer service skills.
- Ability to work well in a team environment.
- Familiarity with support ticketing systems.
