Clerk

Job Description

We are looking for Customer Orientated and self-reliant individuals to join our Call Centre team. You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

Your Responsibilities Will Include the Following:

• Receive and handle telephone policy enquiries in Call Centre department and action accordingly.
• Address all outstanding requirements on new applications in New Business.
• Providing enquiry numbers on claims to branches.
• Follow-up on outstanding requirements in terms of unpaid claims.
• Refer leads to the Direct Marketing Department.
• Provide feedback on outstanding accounts and refunds in debtors.
• Follow-up on non-payments of premiums, defaults payments, and incorrect deductions.
• Manage policy changes such as adding or removing a life or child, policy duplications, and providing policy values to clients.
• Ensure all instances of consent are recorded on the system.
• Cessations and handling stop payments.
• Ensure call centre agents are FAIS accredited or under supervision.

Job Requirements

• Grade 12
• 140 long term FAIS credits.
• 1 - 2 years' experience in the Life Insurance Industry.
• RE5 (advantageous).
• Experience in a client service policy maintenance environment.
• Ability to work independently, show initiative, and be responsible.
• Analytical and leadership skills.
• Communication and interpersonal skills.
• Client oriented.