Overview
Join Clover's Call Centre Learnership Programme located at their Customer Service Centre in Constantia Park, Roodepoort. This program is designed to equip learners with an NQF qualification and hands-on experience in a world-class call centre environment.
Responsibilities
- Provide excellent customer service: Manage inbound and outbound interactions, resolving any queries or complaints through the appropriate channels.
- Order management: Accurately capture customer orders and ensure timely confirmation, keeping customers informed about the status of their accounts.
- Sales and promotions: Offer new or additional Clover and Principal products by describing features and special offers.
- Team collaboration: Support team objectives, encourage cooperation, and participate in team meetings and information management.
Requirements
- Grade 12 or equivalent NQF Level 4 qualification, completed within the past five years.
- Minimum 55% average in English and Mathematics or Mathematical Literacy.
- Advanced computer literacy.
- Currently unemployed and have not participated in a learnership before.
Skills and Competencies
- Proactive and action-oriented.
- Honesty, high standards, and consistent performance.
- Effective interpersonal and communication skills.
- Customer orientation and collaboration skills.
- Ability to apply numerical principles.
For more details on applying, ensure your CV is well-prepared using Clover’s recommended tools.
