Learnership Overview
Clover is offering a Call Centre Learnership Programme based at their Customer Service Centre in Constantia Park, Roodepoort. This opportunity is designed for new talent to gain valuable skills and experience in a professional call centre environment. Participants will attend training classes and work towards obtaining an NQF qualification upon successful completion.
Duties and Responsibilities
- Customer Service: Handle inbound and outbound interactions, and resolve queries and complaints.
- Order Management: Capture and confirm customer orders accurately and on time.
- Product Sales: Sell Clover and Principal products, offering new or additional items as relevant.
- Teamwork: Promote cooperation within the team and participate in team meetings.
Requirements
- Grade 12 or equivalent NQF Level 4 qualification.
- Completed Grade 12/Matric within the past five years.
- A minimum average of 55% in English and Mathematics or Mathematical Literacy.
- Advanced computer literacy.
- Currently unemployed.
- No prior participation in a learnership programme.
Skills and Competencies
- Proactive and action-oriented.
- Honesty and consistency in behaviour.
- Interpersonal effectiveness and communication skills.
- Customer oriented and ability to apply numerical principles.
