Learnership Overview
Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you. We are offering a 13-month Learnership programme that includes classroom-based training and practical on-the-job experience in our Customer Services team, leading to a nationally recognised qualification in Micro Finance (NQF level 4).
Call Centre Learners Will Be Required To:
- Attend the required training interventions and complete the competency assessments.
- Meet requirements for the Micro Finance certificate.
- Submit a Portfolio of Evidence.
- Be an active member of the Customer Services team, servicing our customers.
Key Responsibilities of the Role:
- Handle customer queries and/or complaints via communication channels.
- Provide professional customer experience and satisfaction.
- Action administrative requirements related to customer account management.
- Resolve queries in line with departmental standards and SOPs.
- Adhere to Company Policies and Procedures.
Requirements
- Minimum Grade 12 qualification.
- Mathematics or Mathematical Literacy passed (advantageous).
- Currently unemployed with limited or no work experience.
- Positive attitude and strong work ethic.
- Commitment to the 13-month programme.
- Not currently studying or planning to study full-time/part-time during the programme.
- Ability to work shifts/weekends.
- Have not participated in a learnership or skills programme in the past 12 months.
Skills and Competencies
- Passion for helping customers and solving problems.
- Strong verbal & written communication skills.
- Calm under pressure and quick thinking.
- Customer-first mindset with empathy and sensitivity.
- Adaptable and flexible in a fast-paced setting.
- Strong time management and organisational skills.
- Interest in learning about contact centre and customer service operations.
