Learnership Overview
Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you. We are offering a 13-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).
- Bursary application assistance
In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
Responsibilities
- Attend training interventions and complete competency assessments.
- Meet all requirements for the successful completion of the Micro Finance certificate.
- Submit a Portfolio of Evidence.
- Be an active and contributing member of the Customer Services team.
- Handle a range of customer queries and/or complaints.
- Provide a professional customer experience.
- Resolve queries according to standards and SOPs.
- Adhere to all Company Policies and Procedures.
Requirements
- Minimum Grade 12 qualification.
- Mathematics or Mathematical Literacy passed (Advantageous).
- Currently unemployed with limited to no work experience.
- Committed to completing a 13-month learnership programme with Tenacity.
- Not currently studying or planning to study during the programme.
- Ability to work shifts/weekends.
- Have not participated in a learnership or skills programme in the past 12 months.
Skills and Competencies
- A passion for helping customers.
- Strong verbal & written communication skills.
- Ability to stay calm under pressure.
- A customer-first mindset.
- Adaptability and flexibility.
- Confidence in working with people.
- Strong time management and organisational skills.
- Interest in learning about contact centre operations.
