Product Owner at Hollywoodbets – Durban, KwaZulu-Natal | Full-Time Onsite Opportunity
Hollywoodbets · Durban, KwaZulu-Natal, South Africa
Closing Date: Applications reviewed on an ongoing basis
Location: Umhlanga, Durban, KwaZulu-Natal, South Africa
Organisation: Hollywoodbets
Contract Type: Full-Time, Onsite
Experience Required: 3–5 years managing SaaS platforms, CRM tools, or engagement systems
Reference Number: 2362
Hollywoodbets is seeking a skilled Product Owner to join its Customer Experience and Engagement team in Umhlanga. This full-time, onsite role is ideal for professionals with experience managing SaaS platforms and CRM tools who are ready to bridge business strategy with technical execution. The Product Owner will define priorities, manage feature delivery, coordinate with platform vendors, and ensure systems align with the company's customer engagement objectives.
Overview
The Product Owner is responsible for defining, prioritising, and managing the delivery of features and enhancements across customer engagement and CRM platforms. This role acts as the strategic link between business teams, technical teams, and platform vendors, ensuring that products, systems, and workflows effectively support the company's customer engagement strategy.
The position involves owning the product backlog, driving platform optimisation, ensuring the successful rollout of new functionalities, and monitoring overall performance to maximise value delivery. The Product Owner also serves as the operational bridge between marketing, product, business intelligence, and platform vendors, ensuring seamless execution of customer engagement initiatives. Responsibilities include monitoring platform performance, supporting rollouts, escalating issues, managing service level agreements, and ensuring systems are leveraged to their full potential.
About the Role
This is a full-time, onsite opportunity based in Umhlanga, Durban. The successful candidate will work within a fast-paced and vibrant environment, collaborating with internal stakeholders and external vendors to deliver customer-centric solutions that enhance engagement and operational efficiency.
Hollywoodbets offers a culture of innovation and growth, providing opportunities for professional development and career advancement within a leading brand in the gaming and entertainment industry.
Key Responsibilities
The Product Owner will perform a variety of strategic, operational, and technical tasks, including:
- Maintain active communication with platform vendors, ensuring regular updates and feedback loops
- Coordinate alignment between platform roadmaps and internal Customer Experience and Engagement strategies
- Track and manage service level agreements, support tickets, and vendor performance logs
- Monitor and escalate technical issues with platform performance, availability, and configuration
- Coordinate with internal stakeholders on system changes or integration points
- Maintain a live log of all issues, platform improvements, and pending requests
- Work with internal stakeholders to plan and test new platform features or modules
- Oversee quality assurance and go-live readiness of new Customer Experience and Engagement tools or workflows
- Ensure documentation and playbooks are updated post-implementation
- Develop monthly scorecards to track uptime, issue resolution, and platform usage metrics
- Present regular insights to the Customer Experience and Engagement Team Manager to inform platform enhancement decisions
- Create and maintain clear internal documentation of platform processes, integrations, and best practices, including standard operating procedures
- Train internal teams on platform functionality and changes as needed
- Research and analyse competitor activities in the customer experience, CRM, and iGaming space
- Perform any other related duties that might be required
Eligibility Criteria
To be considered for this position, candidates must meet the following essential requirements:
- Valid driver's license
- 3–5 years of experience managing SaaS platforms, CRM tools, or engagement systems
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and in a fast-paced environment
Bonus Qualifications
While not mandatory, the following qualifications and experience are considered advantageous:
- Degree or Diploma in Project Management, Marketing, or Information Technology
- Working knowledge of API-based systems, business intelligence tools, and ticketing systems
What Hollywoodbets Offers
Joining the Hollywoodbets Purple Team means becoming part of one of South Africa's biggest success stories. The company is committed to fostering a culture where team members can:
- Innovate and create as part of a like-minded, authentic team eager to achieve goals
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry
- Grow with development plans and a culture that allows further career advancement
Selection Process
Applicants should be aware that if they are not contacted within 30 days of submitting their application, they should consider their application unsuccessful. Hollywoodbets reviews applications on an ongoing basis and contacts shortlisted candidates directly.
About Hollywoodbets
Hollywoodbets is one of South Africa's leading gaming and entertainment brands. From humble beginnings in Durban, the company has grown into a powerhouse operating across Africa and the United Kingdom. Hollywoodbets is committed to expanding its global footprint and is driven by a talented team ready to take on any challenge. The company prides itself on innovation, customer engagement, and creating opportunities for professional growth within a dynamic and supportive work environment.
How to Apply
Interested and qualified candidates should submit their applications through the official Hollywoodbets careers portal. Ensure that all required documents and information are provided to support your application.